Privacy Policy

Last updated: 23 October 2026

EchoCore Ltd (“EchoCore”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quote, subscribe to updates or work with us.

Who we are

EchoCore Ltd provides web and application development, UI/UX design, digital marketing, social media management, eCommerce development, technical support and related digital services.

Contact details
EchoCore Ltd
Barlborough Suite, Sheepbridge Business Centre
655 Sheffield Road, Chesterfield, S41 9ED, United Kingdom
Telephone: +44 7376 962532
For privacy questions or requests, please use our Contact page.

Information we collect

Contact information, such as your name, email address, phone number, company name and job title.
Enquiry and project information, such as your requirements, budget range, timelines, messages and information you choose to provide.
Account, billing and transaction information where necessary to provide agreed services.
Technical information, such as IP address, browser type, device information, pages viewed and website activity.
Marketing preferences, including whether you choose to receive news, insights or service updates.

Please do not send sensitive personal information unless we specifically request it and there is a clear reason to do so.

How we use your information

Respond to enquiries, meeting requests and quote requests.
Discuss, plan, deliver and support our services.
Manage client relationships, invoices and project administration.
Improve our website, services, security and user experience.
Send relevant service updates or marketing communications where permitted by law.
Meet legal, regulatory and record-keeping obligations.
Protect our business, website, users and clients from fraud, misuse or security risks.

Lawful bases for processing

Where UK data-protection law applies, we process information on one or more of these bases: contract, including steps taken at your request before entering a contract; legitimate interests, including managing enquiries, improving services and maintaining website security; consent, where you subscribe to marketing communications or consent to non-essential cookies; and legal obligation.

Marketing

We may send service news, practical digital insights and updates only where permitted by law. You can unsubscribe at any time using the unsubscribe link in an email or by contacting us.

Sharing your information

We may share information with trusted service providers that help us operate our website and business, including website hosting, analytics, email delivery, cloud storage, payment, accounting, communications and professional advisory providers. They may only process information on our instructions where applicable.

We may also disclose information where required by law, to protect legal rights, or in connection with a business reorganisation, sale or transfer.

International transfers

Some service providers may process information outside the United Kingdom. Where this happens, we will use appropriate safeguards required by applicable data-protection law.

Retention

Enquiries that do not become projects: normally up to 24 months.
Marketing subscriptions: until you unsubscribe or we decide the information is no longer needed.
Client and project records: for the duration of the relationship and afterwards where required for contractual, accounting, tax or legal purposes.
Technical and security records: for a limited period appropriate to security, analytics and operational needs.

Cookies and analytics

Our website may use cookies and similar technologies to make the site work, understand performance and improve visitors’ experience. Strictly necessary cookies may be used to operate the website. We will ask for consent before placing non-essential cookies where required. You can manage cookies through our cookie banner, if provided, or through your browser settings.

Your rights

Subject to applicable law, you may have the right to access your information, correct inaccurate or incomplete information, request deletion, restrict or object to certain processing, withdraw consent where consent is the basis for processing, request a portable copy of information you provided to us and complain to the UK Information Commissioner’s Office.

To exercise a right, please use our Contact page. You may also complain to the Information Commissioner’s Office.

Security

We use reasonable technical and organisational measures to protect personal information. However, no internet transmission or storage system can be guaranteed completely secure.

Changes to this policy

We may update this Privacy Policy when our services, systems or legal obligations change. The latest version will always be published on this page with its revision date.